QualxServ and ICG Commerce Named Finalists in Outsourcing Center's 2004 Outsourcing Excellence Awards

Procurement Outsourcing Engagement Recognized as One of the “Ultimate Models for Competitive Business Strategy"

PHILADELPHIA - Tuesday, March 30, 2004 - ICG Commerce, a leading procurement services provider, today announced 
that due to the success of its three-year procurement BPO relationship with IT services specialist QualxServ, the two 
companies have been named as finalists in the 2004 Outsourcing Excellence Awards. Established by the Outsourcing Center 
in 1997 and sponsored this year by Everest Group, Forbes and Wharton Executive Education, the Outsourcing Excellence 
award program seeks out, interviews, evaluates, and recognizes outstanding buyer and service provider outsourcing 
relationships throughout the world. 

The QualxServ/ICG Commerce relationship has been recognized as a finalist by a panel of independent judges that 
include experts in a variety of outsourcing disciplines. "These partnerships clearly demonstrate the new ways in which 
outsourcing relationships are transforming businesses and delivering value," said Debra Floyd, Program Director, in a 
statement issued by the Outsourcing Center last month. "These finalists represent the ultimate models for competitive 
business strategies."

The QualxServ/ICG Commerce outsourcing engagement focuses on QualxServ's largest and most strategic external 
purchase as an organization: contract labor services. From sourcing to purchase-to-pay automation and ongoing 
category management, the ICG Commerce team provides the full range of purchasing expertise, resources and 
technology needed to strategically automate and manage all aspects of subcontract labor procurement on the company's 
behalf. QualxServ has taken a "hands-on-approach" to strategically managing the relationship, setting up a governance 
structure, defining targets and working with ICG Commerce to drive a process that ensures that goals and objectives 
are realized within agreed-upon timeframes. 

"Although our services are predominantly delivered by employees, we do complement our workforce with 
subcontractors as engagements require, so the procurement of subcontract labor is something we take very seriously," 
said Bob Lerner, chief executive officer of QualxServ. "We decided to outsource this strategic function to ICG 
Commerce because we knew they possessed both the category expertise and the technical know-how to help us find the 
right group of vendor partners and make the financial aspects of working together as efficient as possible."

Since the relationship began in October 2000, the team has become an integral part of QualxServ's day-to-day 
operations, residing on-site at the company's headquarters in Tewksbury, MA, and providing an important value add 
that is central to the success of the business. Additional resources and new tools have been brought to bear over the past 
three years as the company has grown and business needs have continued to expand.

"Delivering measurable results for our customers is our number one priority, and we are very pleased to see that the 
Outsourcing Center has recognized the value being generated through the QualxServ/ICG Commerce outsourcing 
partnership," said Edward H. West, chairman and chief executive officer of ICG Commerce. "The recognition is 
indicative of the increasingly important role procurement outsourcing is playing within the overall business landscape 
as companies look to find new avenues for driving efficiencies and reducing costs."

About ICG Commerce, Inc.
 
ICG Commerce is the leading procurement outsourcing specialist delivering comprehensive source-to-pay 
services. Results-driven leaders access ICG Commerce’s experienced resources and market intelligence to 
better manage procurement and logistics spend, gaining significant savings and enhanced visibility and control. 

ICG Commerce is a privately held company founded in 1992 and a member of Internet Capital Group's 
(Nasdaq: ICGE) network of partner companies.  The company has earned recognition from Forbes, Fortune, 
The International Association of Outsourcing Professionals (IAOP) and leading industry analysts for its 
leadership in procurement outsourcing. For more information: www.icgcommerce.com