Increasing Demand For Procurement Business Process Outsourcing and Differentiated Offering Helps ICG Commerce Achieve Strong 2004 Results
Procurement-Only Focus, Deep Market Experience, Comprehensive Offering Focused on Operational Improvements And Continuous Value Generation Combine To Drive Over 175% Growth In Services Backlog
PHILADELPHIA - Wednesday, March 09, 2005 - ICG Commerce, a leading procurement services provider, today
announced key business results for 2004. The company signed 55 contracts during the year and achieved consistent
double-digit quarter-over-quarter growth. The strong momentum is reflective of the company's track record of producing
results for leading companies and points to its comprehensive approach to procurement as the most effective model for
driving bottom-line savings and process efficiencies.
Among the new contracts signed in 2004 were eight agreements for comprehensive procurement management or
outsourcing services, including those with new customers Avaya, Cooper Cameron Corp., Greif, Inc., Universal
Packaging Corp., and Vought Aircraft Industries, Inc. In addition, extensions were signed with a number of long-term
customers such as Crown, Cork & Seal, Delta Air Lines, Indalex and Nordstrom.
"In 2004 ICG Commerce quantifiably distinguished itself as the leader in procurement-BPO with strong performance in
customer acquisition," said Edward H. West, chairman and CEO of ICG Commerce. "Our differentiated and
comprehensive offering combined with external market factors have helped bring the procurement business process to
the fore, elevating it from a back office function to a key business performance driver." West added, "Further to the
additions we've made on the customer front, we continue to add to our team of experts, most notably through the
addition of Michael Zisman, former vice president, corporate strategy at IBM and current ICG Commerce and Internet
Capital Group board member."
Due to the number of multi-year customer relationships secured in 2004, the value of ICG Commerce's services
backlog (the value of all remaining contracted revenue) grew in excess of 175% throughout the year. Key market
factors contributing to the company's growth included continued strong demand for overall cost reduction across
industries and an increasing focus on core competencies. "Over the past few years, corporations in the U.S. and Europe
began, in earnest, outsourcing major but non-core business processes, such as procurement, finance and accounting and
human resource management," said Zisman. "This allows companies to focus on their core-competencies and benefit
from the focus, expertise and cost effectiveness of others."
These factors continue to drive procurement-BPO growth as organizations increasingly realize that procurement
transformation is an important vehicle for battling pressures on the purchase of indirect and direct materials, which in
turn, impact product costs and profit margins.
"Recently, we have seen an increased appreciation at the senior executive level for the power of the procurement
function to improve business performance," said Zisman. "Although procurement software alone automates some of the
necessary processes, it severely understates the full savings potential of a proactive effort to improve overall
procurement operations. The market is beginning to recognize the leadership role outsourcing can play in that process."
Impacting results more directly than external market forces was the company's model, which focuses exclusively on
driving results through comprehensive procurement transformation. The ICG Commerce approach marries deep
purchasing category expertise; process and operations specialists; and a comprehensive but flexible technology
platform to build and execute programs that produce sustainable and measurable savings for customers year after year.
According to research published last year by analyst firm Nelson Hall, ICG Commerce currently leads the
procurement-BPO industry in market share. In 2004, the company also earned recognition from both the Outsourcing
Center and Forbes magazine as a leader in procurement outsourcing, which many have proclaimed to be the fastest-
growing BPO segment.
Continuing to innovate, ICG Commerce made several infrastructure and organizational enhancements over the course
of the year, including the unveiling of a Procurement Center of Excellence at the company's new headquarters outside
Philadelphia. Dozens of customers, prospects and industry experts have visited the center over the past six months to
learn best practices and gain an inside look at the team managing transactions and purchasing activities on behalf of
many of the world's leading companies.
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About ICG Commerce, Inc.
ICG Commerce (www.icgcommerce.com) is a leading Procurement Services Provider
exclusively focused on helping companies buy more effectively and efficiently in order to reduce
costs significantly and continuously. The company offers an unmatched combination of process
and category expertise, market insights and benchmarks and a world-class operational Buying
Center to deliver Sourcing and Procurement Outsourcing Services. ICG Commerce Inc., a
privately held company founded in 1992, is a member of Internet Capital Group's (Nasdaq:
ICGE) network of partner companies. For four consecutive years, ICG Commerce has been as a
Forbes Best of the Web: B2B honoree, and the company also has had multiple executives
recognized in Supply & Demand Chain Executive magazine's annual "Pros to Know" listing.
Contacts:
Kristen Knouft
ICG Commerce
484-690-5000
kknouft@icgcommerce.com
Brittany Morris
Ruder-Finn
312-329-3983
morrisb@ruderfinn.com
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